At PJN ITSM Consultancy, we deliver high-impact resource support tailored to organisations navigating the complexities of IT Service Management (ITSM) and Enterprise Service Management (ESM). Our experienced consultants bring deep, hands-on expertise across service disciplines, ensuring your initiatives are strategically shaped, seamlessly transitioned, and resiliently governed.

We specialise in structured support across:

• Service Design – shaping ITSM and ESM services around real business value
• Service Transition & Acceptance – ensuring smooth, measurable handovers into operational environments
• Service Improvement – embedding continual enhancement to drive long-term agility and measurable outcomes
• Service Governance – designing frameworks that reinforce accountability, compliance, and operational clarity
• Live Operations & BAU Support – delivering dependable, structured consultancy within active service environments, ensuring continued excellence and issue resilience

Our team also provides strategic Pre-Sales support, helping you define robust requirements and confidently respond to contract tenders. From shaping Statements of Work to clarifying commercial expectations, we support your front-end success with clarity and credibility.

We’re highly skilled in crafting and optimising SLAs, OLAs, and service catalogue entries, giving you the governance guardrails and reporting transparency essential for BAU performance. Our process design capability spans both ITSM and ESM best practices, applied with pragmatic, outcome-focused intent.

Whether operating within ServiceNow, Remedy, Jira Service Desk or others, our consultants are tool-agnostic and deeply capable, integrating seamlessly with your existing platforms or guiding transformation where needed.

Let PJN ITSM Consultancy be the engine behind your service delivery success, driving strategic projects and sustaining live operations with precision, trust, and credibility.