Elevating Service Management
Across the Enterprise
PJN ITSM Consultancy is a specialist service management partner, dedicated to helping organisations optimise operational delivery and align technology-enabled services with strategic business outcomes.
Through a flexible, freelance-based engagement model, we provide deep expertise across both ITSM and ESM domains, enabling functional areas beyond IT to adopt proven service management practices.
Our core capabilities include:
- Project Delivery Support – Embedded assurance for service transitions and programme workstreams
- Gap Analysis & Maturity Assessment – Evidence-based diagnostics for service improvement across departments
- Process Design & Development – Structured workflows tailored for IT, HR, Facilities, Finance, and more
- Tooling Strategy & Consultancy – Expert guidance on platforms such as ServiceNow, ensuring fit-for-purpose configurations
- Governance & Compliance Advisory – Practical controls for resilience, continuity, and cross-functional accountability
Our tailored approach ensures that your service operations, whether technical or enterprise-wide, are efficient, scalable, and aligned with business priorities.
Our Services
We offer various thoughtfully structured service packages designed to combine flexibility with clarity. Some packages are delivered at a fixed price, making budgeting straightforward for common engagements, while others are tailored to reflect your organisation’s unique service landscape and maturity.
Clients can select components that best suit their needs, whether focused on ITSM foundations or broader Enterprise Service Management goals.
This modular approach ensures:
- Alignment with your strategic goals
- Value-driven investment
- Scalable solutions that grow with your business
Whether you're selecting a ready-to-deploy deliverable or commissioning a bespoke engagement, we’ve designed our service catalogue to support your journey with clarity and impact.
Project Resource - Dedicated
*Dedicated Consultant for Project Duration
From initial engagement through to project completion, a dedicated PJN consultant will be assigned to your project to provide seamless continuity, subject matter expertise, and full accountability. This ensures a consistent point of contact and an in-depth understanding of your environment and objectives.
* In the event of any unexpected staff changes, such as resignation, a consultant with equivalent experience and capability will be promptly appointed to maintain momentum and confidence.
Project Resource - Pool Based
PJN Pool-Based Delivery Model
Where demand or availability requires, we operate a shared resource model drawing from PJN’s experienced consultancy team. While we aim to assign a dedicated consultant wherever possible, this flexible approach ensures uninterrupted service. Our consultants operate with a shared knowledge base and delivery ethos, minimising impact and maintaining quality.
Deliverable Based
Our deliverable-based services offer you more than support. They provide precision-crafted outcomes designed to embed clarity, accountability, and resilience into your IT operations.
We don’t just advise. We build.
Each engagement is scoped around a tangible artefact, whether it's a Service Acceptance Checklist, a Continuity Playbook, or a bespoke Governance Framework. It will be delivered with rigour and aligned to your organisation’s strategy and culture.
You’ll walk away with:
- Clearly defined governance artefacts
- Reusable frameworks and toolkits
- Stakeholder-ready documentation
- Confidence in what’s delivered and how it's applied
This approach suits teams looking for results over hours, and where clarity outweighs commentary.
Consultancy Tickets
Flexible Ad-Hoc Consultancy Support
Our Consultancy Ticket Bundles offer the ideal solution for organisations seeking agile, on-demand support without long-term commitments.
Clients may purchase blocks of consultancy time, redeemable through our Administration Team at their convenience. Each ticket provides 8 hours of expert guidance from one of our consultants, scheduled to align with your operational needs.
This model ensures:
- Rapid access to specialised expertise
- Flexible engagement tailored to your timelines
- Cost-effective support without contractual overheads
We would love to talk to you and discuss your requirements. To us there is nothing too big or too small, and we look forward to the satisfaction we can provide by enhancing your ITSM Services.
Knowledge & Experience
At PJN ITSM Consultancy, we unite a seasoned team of service management experts dedicated to enhancing operational performance across IT and enterprise functions. With decades of collective experience, we deliver strategic insight and hands-on support, often more cost-effectively than larger, traditional consultancies.
Our specialisms span:
- 🔧 ITSM Project Delivery – Embedded expertise to support complex initiatives and service transitions
- 🏢 Business-As-Usual (BAU) Operations – Practical guidance to ensure resilient, day-to-day service execution
- 🔁 Continual Service Improvement – Data-led strategies to drive maturity and evolve service capabilities
As organisations increasingly adopt service management principles beyond IT, PJN is ready to support the expansion into Enterprise Service Management (ESM), helping departments like HR, Finance, and Facilities streamline operations and embrace governance that works.
We’ve successfully delivered service solutions across a diverse range of industries:
- 🚆 Transport
- 🛒 Retail
- 💼 Finance
- 🏨 Hospitality
- 🧠 Consulting
- 🎓 Education
- 🎭 Entertainment
- 🏛️ Government & Public Sector
Whether you’re refining ITSM foundations or scaling toward enterprise-wide service clarity, PJN ITSM Consultancy is your trusted partner for meaningful, outcome-driven transformation.
Contact Us Today And Discuss Your Requirements
Contact Us
Telephone: +44 (0) 779 1643156
E-mail: contactus@pjn-itsm.com
Address: Paul Jon Nash Ltd, 840 Ibis Court Centre Park, Warrington, Cheshire, England, WA1 1RL