At PJN ITSM Consultancy, we believe that great service management isn’t defined by time spent, it’s defined by results delivered. Our fixed-fee engagement model enables organisations to access expert ITSM and ESM consultancy services aligned to clearly defined outcomes, not billable hours.

This is the perfect fit for businesses seeking:

• Strategic clarity around deliverables
• Reduced commercial uncertainty
• Structured governance and milestone alignment
   

What you can expect

Each engagement centres around a specific deliverable or outcome, shaped through collaborative planning and agreed upfront. Common examples include:

• Governance Framework Design
• Service Acceptance Criteria Development
• ITIL Process Documentation
• Service Model (SDP) Development & Standardisation & RACIs
• Transition Documentation

We work with you to define what success looks like, and we deliver it.
 

Pricing

Our fixed-fee model means you only pay for what’s agreed, with no open-ended billing and no surprises.
Indicative fees start from £2,500+ per deliverable, depending on complexity and scope.

Timeframes are not rigid, but we’ll establish realistic delivery estimates during initiation, aligned to your project cadence.
 

Confidence in Delivery

• Milestones, reviews, and final sign-off built into each engagement
• No dependency on toolsets - we’re fully equipped to operate within platforms like ServiceNow, Remedy, and Jira Service Desk etc
• PJN Delivery Desk ensures seamless coordination and reporting throughout

Let PJN ITSM Consultancy be your partner in outcome-driven service success.
We don’t just advise, we deliver.